Basic Information

Job Category: Accounting

Location: Chicago, Illinois, United States

Date published: 13-May-2022

Job type: Full Time

Description and Requirements

About the role

Teller Supervisor

Hoyne Savings Bank is currently seeking an experienced Teller Supervisor to join our team in Milwaukee Avenue Chicago, IL.

About the Role:
Assist head teller with the supervision of the teller operations and provide services to Bank customers by completing various transactions. 

What You’ll Do:
Core duties and responsibilities include the following. Other duties may be assigned by management.
  • Assist tellers with solving difficult customer transactions, correcting errors and completing overrides. 
  •  Assist head teller with preparing various reports.
  • Operate teller station and assist customers with various bank transactions.
  • Review, verify and correct teller check balancing as needed.  Process checks for shipment or transmission to the Federal Reserve Bank, may include filming, scanning, imaging, etc.
  • Answer customer inquiries in person and over the phone regarding interest rates, service charges, and account histories while complying with Regulation DD disclosure requirements and consumer privacy policies.
  • Assist new accounts department by opening accounts, processing deposits, withdraws and transfers to savings, checking, C.D’s, certificate and IRA accounts. Place and remove holds on accounts.
  • Fill teller orders for cash and coins from the vault including, verifying, receipting and balancing currency amounts.
  • Provide backup for Head Tellers.
  • Maintain teller station supply and security of items such as cashier checks and money orders.
  • Assist with teller supervision including training new tellers, organizing work assignments and providing hands-on coaching or guidance as needed.
  • Oversee cash balancing of the ATM, including loading cassettes into the ATM.
  • Cross-sell bank products and services. 

Additional Responsibilities:
  • Maintain office equipment by placing service calls as needed. 
  • Track branch monthly expenses and prepare month-end reports. 
  • Open and close the branch location and/or drive-up. 
  • Assist with safe deposit operations as needed. 
  • Assist in-branch document preservation and security. 

Education and Experience:
  • High school diploma or GED is required. 
  • Two-three years of cash handling, customer service, and teller operations or equivalent experience. 
  • Knowledge of Bank deposit products and policies, as well as loan, trust, and investment center products.
  • Knowledge of various federal regulations (Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E) and teller roles and responsibilities relating to each act. 

Required Skills and Abilities:
  • Customer service skills 
  • Communication skills 
  • Problem-solving ability 
  • Organization/Time management skills 
  • Computer skills (Windows Operating System; Microsoft Office; Fiserv Cleartouch)

Work Environment:
The work environment characteristics and physical demands described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Typical office environment with exposure to low to moderate noise levels. 
  • Ability to stand for long periods of time 
  • Frequently uses hands and arms to handle, feel and reach 
  • Ability to see with corrective vision 
  • While performing this job the employee may occasionally be required to lift up to 25 pounds. 

Company Offers:
  • Competitive salary will depend on experience and education
  • Comprehensive benefits package available

Please submit your resume via the ‘Apply now’ button

We are an Equal Opportunity Employer!