Basic Information

Job Category: Accounting

Location: Chicago, Illinois, United States

Date published: 08-Jul-2022

Job type: Full Time

Description and Requirements

About the role


Hoyne Savings Bank is currently seeking experienced Tellers to join our team in Milwaukee Avenue and Grand Avenue Chicago, IL.

About the Role:
Provide service to Bank customers by conducting appropriate transactions and meeting the need of customers by referring them to appropriate departments in the Bank.

What You’ll Do:
Core duties and responsibilities include the following. Other duties may be assigned by management.
  • Receive demand and savings deposits and issue receipts of deposits, including examining checks deposited and determine proper funds availability based on Regulation CC requirements and complete Hold Notices. 
  • Cash checks verifying cash and endorsements, receive proper identification and ensure validity.  
  • Process transactions from mail and night deposits: verify envelope and lock bag contents, mail receipts when appropriate, verify the identity of employees picking up lock bags. 
  • Process savings withdrawals. 
  • Answer basic customer inquiries in person and over the phone regarding interest rates, service charges, and account histories while complying with Regulation DD disclosure requirements and consumer privacy policies. 
  • Issue money orders, and cashier’s checks; redeem U.S. Savings Bonds. 
  • Receive and process loan, safe deposit box, mortgage, and real estate taxes payments; verify payment amount and issue receipts. 
  • Buy, sell and bundle currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. 
  • Identify counterfeit currency or other fraud. 
  • Prepare and file various daily reports regarding Bank transactions. 
  • Count and roll coins for customers, vaults or other tellers. 
  • Balance and update passbooks, and close accounts when requested. 
  • Balance drawer daily and complete periodic balancing of individual teller terminal. 
  • Process checks for shipment or transmission to the Federal Reserve Bank, may include filming, scanning, imaging, etc.

Additional Responsibilities:
  • Open new accounts and/or close accounts to assist savings counselors. 
  • Assist in training new tellers. 
  • Assist in opening the drive-up and servicing related customer transactions. 
  • Assist with ATM operations. 
  • Serve as backup for Head Teller, Teller Supervisor, or Teller Assistant Supervisor. 
  • Assist with safe deposit operations as needed. 
  • Order office supplies for branch location.

Education and Experience:
  • High school diploma or GED required
  • One to two years of cash handling or sales experience or equivalent experience
  • Computer skills (Windows Operating System; Microsoft Office; Fiserv Cleartouch)  

Required Skills and Abilities:
  • Excellent customer service skills 
  • Ability to make on-the-spot decisions regarding customer transactions, considering customer satisfaction and Bank exposure to loss or fraud 
  • Mathematical skills 
  • Communication skills 
  • High degree of accuracy and attention to detail 
  • Knowledge of all Bank deposit products and policies 
  • Knowledge of various federal regulations (Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E) and teller roles and responsibilities relating to each act

Work Environment:
  • The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Typical office environment with exposure to low to moderate noise levels 
  • Ability to stand for long periods of time 
  • Frequently uses hands and arms to handle, feel and reach 
  • Ability to see with corrective vision 
  • While performing this job the employee may occasionally be required to lift up to 25 pounds

Company Offers:
  • Competitive salary will depend on experience and education
  • Comprehensive benefits package available

Please submit your resume via the ‘Apply now’ button

We are an Equal Opportunity Employer!