Basic Information

Job Category: IT

Location: Dallas, Texas, United States

Date published: 21-Jun-2022

Job type: Full Time

Description and Requirements

About the role

Implementation Specialist (Remote)

CloudRadial is currently seeking an Implementation Specialist to join their team remotely 

Who we are:
CloudRadial is a fast-growing software developer that provides a SaaS (Software as a Service) solution for companies offering IT support to the SMB market. Our diverse client base ranges from one-man shops to those with hundreds of employees. We have clients in over 20 countries and host our software in the US, Canada, UK, and Australia. CloudRadial's solution is a category-defining offering that is transforming the SMB IT services industry.
We are headquartered in Dallas, Texas but have no physical office. We are a remote-only employer with employees located across the United States from Portland, Oregon to Miami, Florida. We embrace remote work and utilize it to keep our staff engaged, informed, and always feeling like a part of an exceptional team.
We are led by a former public-company CEO with over 30 years of experience in the software industry and already have in place a solid and experienced management team.

About the role:

As an Implementation Specialist you will become our subject matter expert for our brand-new clients looking to Implement CloudRadial. You will be consultative, timely and meticulous while providing best in class solutions to bring operational maturity to our customer’s organization. This individual possesses a passion for customer satisfaction, obsession for accuracy and a blend of technical and customer-centric skills that will deliver a positive business impact.

What you'll do:
  • Coordinate and manage all aspects of an implementation for new and existing customers
  • Communicate and manage internal and external implementation requirements and expectations
  • Serve as the customer’s point of contact during their implementation
  • Assist in the review of client processes and the development of new workflow plans
  • Drive business impact to our clients through implementation project plans from start to finish
  • Ensure successful deployment and satisfaction of each implementation plan
  • Work in conjunction with our Implementation Project Manager for successful delivery and completion of each project.
  • Train the client through key product learning milestones for effective application usage
  • Keep educated on competition, MSP space, and competitive issues within space
  • Ability to clearly articulate issues and concerns to management and support
Our Ideal candidate:
Education and experience
  • 2+ years of experience in Customer Service, Client Support, Customer Success or Technical Support.
  • 2+ years of proven experience in implementation, product management or training.
  • Ability to lead customers successfully through technical processes.
  • Previous MSP experience is a plus but not required.
 Skills and abilities:
  • Customer champion mindset
  • Ability to deliver operational success to your clients
  • Excellent communication skills
  • Excellent organizational and time management skills
  • Great listener
  • Attention to detail
  • Willingness to learn in a high-paced SaaS environment
What We Offer:
  • Mandatory vacation – you are expected to periodically recharge and refresh
  • 401(k) with Safe Harbor company contribution of 3%.
  • Health benefits package provided with company contribution toward employee only or for employee and children/spouse/family.
  • Dental, Vision, Voluntary Life and AD&D, and Accident insurance options.
  • Employer-paid $10,000 life insurance and AD&D.
  • Employer-paid short-term and long-term disability coverage.
  • Company-owned computer and monitor setup provided.

To Apply:
Please submit your resume via the "APPLY NOW" button