Basic Information

Job Category: Administrative/Office

Location: Exeter, NH, New Hampshire, United States

Date published: 07-Jun-2022

Job type: Full Time

Description and Requirements

About the role

Customer Support Representative

M2 Facility Solutions LLC are currently seeking a Customer Support Representative to join our team in Dover/Manchester New Hampshire.

About the role:
We are looking for knowledgeable, reliable, and motivated representatives.

Duties:
  • Answer phones and greet visitors
  • Schedule appointments and maintain calendars
  • Schedule and coordinate staff and other meetings
  • Collate and distribute mail
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence
  • Write and edit documents from letters to reports and instructional documents
  • Create and maintain filing systems, both electronic and physical
  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Call Clients before Service
  • Call Clients after Service. Inform client of the results of the service call.
  • Call Clients to ask, “did you receive the Quote we sent on xx/xx?”
  • Verify Account Info
  • Ask if there’s anything else we can do
  • Client Surveys
  • Develop Plans for Customer Retention
  • Offer Ideas and Procedures to Improve Services
  • Translate Business Needs into Action
  • Help Organize Projects and PMs
  • Review Company Protocols
  • Immerse themselves in the workflow of Local.
  • Exceed Expectations
  • Be able to step in when SK is out
  • Cross Selling with Rooter Man
Our ideal candidate:
  • Minimum 1 years of relevant experience.
  • Must be able to work independently, have a desire and ability to learn, and be a team player. 
  • Veterans encouraged to apply
  • At least 18 years old
Skills & Abilities:
  • Excellent work ethic.
  • Ability to read and follow directions.
  • Efficient and organized.
Compensation and Benefits:
  • Compensation commensurate with experience.
  • Amazing Benefits Package Including (Medical, Dental, Vision, Free Life Insurance & Long-term disability coverage, 2 weeks Paid vacation, Holidays, Health benefits, AFLAC, and matching 401K, Bonuses for safety, Flex spending Pre-tax benefits)
Please submit your resume via the ‘Apply now’ button
We are an Equal Opportunity Employer!