Basic Information

Job Category: Maintenance/Installation

Location: Harrisburg, Pennsylvania, United States

Date published: 29-Jul-2022

Job type: Full Time

Description and Requirements

About the role

Service Coordination Specialist 

NRG Controls Inc is seeking a Service Coordination Specialist to join their team in Harrisburg, PA 17101.

Summary:
NRG is seeking a full-time, highly organized, team player to perform a multi-function role within our service organization to support our continued growth.  This position is a very dynamic, interactive role key to the success of our business as well as retaining our large client base.

General: 
Under general supervision from the Service Manager and / or the Executive Management team, assists with coordination of customer service request, from the point of order to the point of invoicing, while maximizing technical resource productivity and profitability.  Must partner effectively with the Customer, Service Manager, Finance Manager and NRG’s Field Specialists to support successful service business. 

Responsibilities:
  • Interface daily with NRG Clients to understand customer needs.  Secure appropriate authorization (PO, Verbal or Email Commitment) to proceed forward with Service Call
  • Ensures that all customer obligations are fulfilled timely and that all required work has been performed to the customer’s expectations.  Performs customer follow-up as required.
  • Reviews scheduling and assigns/aligns NRG’s resources (Service Specialists) daily in conjunction with the management team for projects, service agreements and emergency calls.
  • Utilize Sage Service Management and Sage Service Operations software tools to support scheduling, tracking, and completion of work orders. 
  • Performs thorough review of each work order for accuracy, and proper accounting of labor hours, materials, and travel.  Posts all PM work orders daily against the Service Agreement or executes the T&M Invoice.
  • Enters all customer and project data into our Service Management and Scheduled Service Operations software platform accurately.  Provides continuous review and updates of all data related to each customer and the scope of work NRG is obligated to complete.
  • Works in concert with NRG’s Project Management team to allocate appropriate field resources when required.
  • Provides and turns over all sales-related tasks to the appropriate Sales Engineer for estimating and quoting purposes.
  • Participates in bi-weekly service team meetings to review all ongoing projects, profitability, invoicing, and closeout.
  • Runs various system reports regularly to ensure advancement / close-out of all Work Orders is occurring in a timely manner.

Qualifications Required:
  • High School Diploma or general education degree (GED)
  • (3) years minimum experience in a similar role
  • Knowledge of SAGE Service Management and Sage Service Operations Software is preferred but not necessary.
  • Must be highly organized and work in a task-driven environment
  • High degree of understanding as it relates to BAS / HVAC service business is preferred 
  • Customer interface skills required including but not limited to: Active Listening, Open-ended probing questions, identification of customer issues/concerns, handling disgruntled or difficult customers, etc.
  • Demonstrate and utilize strong communication/interpersonal skills (email, verbal, face to face) with all internal and external customers
  • Be able to prioritize work activities to meet business goals including assigned profit margins, client satisfaction, timely execution of all associated tasks.

Company Benefits:
  • Health/Medical
  • Health Saving Account
  • Dental/Vision (offered – paid by employee)
  • Substantial 401(k) Retirement Plan
  • Vacation/PTO
  • Paid Holidays
  • Sick Days
  • Company will pay for training directly related to the position
  • Smartphone provided
  • Laptop provided
  • Company Vehicle
  • Life Insurance

Please submit your resume via the ‘Apply now’ button

We are an Equal Opportunity Employer!