Basic Information

Job Category: Marketing/ECommerce

Location: Miami, Florida, United States

Date published: 11-May-2022

Job type: Full Time

Description and Requirements

About the role

Account Supervisor

We are currently seeking an Account Supervisor to join our team in our Miami, FL location. 

Who We Are:
We are a full-service creative agency helping brands - and people - prioritize health and wellness.  We believe nothing is more important than health — so we built our agency around it.  For over 25 years, we’ve helped health and wellness brands tell their stories in ways that change behavior.  

What We Offer:
Competitive salary
Benefits package available (health, dental, and vision insurances; 401(k) plan with company match)
Self-directed, flexible time-off
MacBook Pro (agency owned)
Work-from-home stipend
Hybrid, in-office work model (twice a week in office only)

About the Role:
The Account Supervisor is responsible for the relationship between the agency and assigned clients, looking after client needs through direct contact, liaison, and the marshalling of agency resources.  You will be the key strategic agency representative to the client and will maintain a highly responsive service orientation in all transactions. 

What You’ll Do:
Client Management
Maintains direct, day-to-day, senior level client contact
Takes a lead role in fostering client relationships and addressing client concerns
Fully versed, always, on the status and good standing of all assigned client accounts
Attends most client meetings, except for ones of very tactical/executional nature
Provides strategic planning and consultation with clients at the onset of a campaign
Receives client briefings
Analyzes client input, together with background knowledge, research, field feedback, etc., to produce full communications plans
Devises communications strategy relevant to each client
Identifies new business leads from existing clients and supports in their development
In the absence of creative and media personnel, presents and effectively sells communications plans, concepts, media and interactive marketing plans to clients; where creative and media personnel are present, supports them in selling concepts and plans
Ensures compliance and legal representations are appropriate
Keeps apprised of all relevant client, industry and market developments
Financial Management
Under the direction of the Director of Account Management, will develop SOWs, retainers, agreements and contracts for Clients with smaller budgets
Has a thorough understanding of the account-specific contracts and their implications
Provides clients with budget updates
Coordinates with finance department in preparation of client invoices
Coordinates project budgets with all relevant agency personnel
Together with finance department, ensures clients are adhering to agency payment terms
Reviews estimates, costs and billings to ensure budgets are met, and cost controls adhered to; intercedes where billing issues arise with specific clients and advises Director of Account Management
Manages Account Executives and Account Coordinators for assigned clients
Sets clear team priorities, monitors progress and measures outcomes
Mentors Account Executives and Account Coordinators by providing career growth guidance and maintaining an open-door policy
At the Director of Account Management’s discretion conducts performance reviews of junior team members
Provides creative, production, public relations, digital, strategy, and media personnel with well-documented input, support data and production materials as required; ensures that advertising strategies are clearly defined, approved by clients, and understood by the internal groups
Works with Strategist to develop campaign/project briefs and presentation decks
Liaises with research personnel and other freelance resources
Reviews Client Contact Reports and important developments with relevant Account Executives/ Coordinators and Director of Account Management
Steps in to support assigned account service team, correct problems, and/or resolve issues, when needed
Keep senior leadership informed and updated on all accounts 
Effectively balance the dual expectations of your clients and the agency
At the Director of Account Management’s discretion, participates in activities to generate the business plan for the company
Represents the agency at industry functions—promotes the agency at every opportunity; is fully familiar with agency credentials and specialties

Our Ideal Candidate
Education and Experience: 
Bachelor’s degree in Communications, Marketing or Public Relations
6+ years of agency experience, working on integrated campaigns
Google Certification, preferred

Required Skills and Abilities:
Supervisorial skills; managing 3-4 junior team members 
Leading a team on a day-to-day basis 
Experience with media tactics—broadcast, print, digital, social 
Strong strategic and tactical skills
Creative, strategic thinker
Strong initiative, leadership skills and work ethic
Strong attention to detail
Ability to work independently and multi-task in a team-oriented environment
Ability to work effectively under pressure
Proficiency with PowerPoint, Word and Excel
Proficiency in Mac Environments: Google docs, Hangout, Keynote

To Apply:
Please submit your resume via the “APPLY NOW” button

Equal Opportunity Employer