ADP

Solesdi is currently seeking an Operations Assistant to join our team in Miami, Florida 33137.

Who We Are:

• Solesdi is a corporation founded in 2008 with the purpose of developing and operating a selected portfolio of world-renowned interior design brands.
• SolesdiUS values employees who have great insights to design and focusing on how looking and capturing the opportunities, act fast, think creatively and embody our customer-first mentality.

What You’ll Do:

Administrative Responsibilities:

• Scan, file and log accounting documents
• Schedule appointments and maintain calendars
• Schedule and coordinate staff and other meetings, collate and distribute mail
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Create and maintain filing systems, both electronic and physical
• Obtain approval to satisfy vendor statements
• Prepare, fulfill and distribute checks
• Request and process W-9 forms and COI from new vendors

Customer Service Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Communicating with customers through various channel to assure proper preparation of site and overall project timeline.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Assist in Coordinate local delivery and installation with clients and warehouse
• Liaise between all trades and client to assure upmost in satisfaction.
• Intercede and resolve customer service problems.

Our Ideal Candidate:

Education and Experience

• Prior administrative experience within the retail, interior design or construction industries preferred
• Experience working within the customer support industry
• Bilingual in Spanish
• Familiarity with Microsoft Office suite and Google Docs

Required Skills and Abilities

• Excellent people skills
• Exemplary work ethic
• Advanced organizational skills
• Strong verbal and written communication skills
• Aptitude in decision-making and problem-solving

What We Offer:

• Competitive pay; commensurate with experience
• Benefits package is available