Basic Information

Job Category: Administrative/Office

Location: Miami, Florida, United States

Date published: 18-May-2022

Job type: Full Time

Description and Requirements

About the role

Solesdi is currently seeking an Operations Assistant to join our team in Miami, Florida 33137.

Who We Are:

  • Solesdi is a corporation founded in 2008 with the purpose of developing and operating a selected portfolio of world-renowned interior design brands.
  • SolesdiUS values employees who have great insights to design and focusing on how looking and capturing the opportunities, act fast, think creatively and embody our customer-first mentality.

What You’ll Do:

Administrative Responsibilities:

  • Scan, file and log accounting documents
  • Schedule appointments and maintain calendars
  • Schedule and coordinate staff and other meetings, collate and distribute mail
  • Prepare communications, such as memos, emails, invoices, reports and other correspondence
  • Write and edit documents from letters to reports and instructional documents
  • Create and maintain filing systems, both electronic and physical
  • Obtain approval to satisfy vendor statements
  • Prepare, fulfill and distribute checks
  • Request and process W-9 forms and COI from new vendors

Customer Service Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Communicating with customers through various channel to assure proper preparation of site and overall project timeline.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support
  • Assist in Coordinate local delivery and installation with clients and warehouse
  • Liaise between all trades and client to assure upmost in satisfaction.
  • Intercede and resolve customer service problems.

Our Ideal Candidate:

Education and Experience

  • Prior administrative experience within the retail, interior design or construction industries preferred
  • Experience working within the customer support industry
  • Bilingual in Spanish
  • Familiarity with Microsoft Office suite and Google Docs

Required Skills and Abilities

  • Excellent people skills
  • Exemplary work ethic
  • Advanced organizational skills
  • Strong verbal and written communication skills
  • Aptitude in decision-making and problem-solving

What We Offer:

  • Competitive pay; commensurate with experience
  • Benefits package is available