Basic Information

Job Category: Other

Location: New York, New York, United States

Date published: 21-Jul-2022

Job type: Full Time

Description and Requirements

About the role

Program Director – Family Support
Lower East Side Family Union is currently seeking an experienced Program Director to join our team in New York, NY (10009). (Hybrid Work Model)
Job Summary:
Directs and ensures effective case management and delivery of Family Support Preventive Services. The Program Director provides administrative direction to the Team Supervisors to include leadership, supervision, and development. The Program Director is responsible for the planning, interventions, and coordination of services to ensure the safety of children and to prevent foster care placement or replacement.

Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned by management.
  • Supervises daily operations to ensure the welfare and safety of children, adults and families, providing clinical and administrative assessments, case management and crisis intervention in emergency situations.
  • Analyzes complex service, treatment service planning problems and recommends workable solutions; provides guidance in resolving complex problems, i.e., psychosocial concerns and community relations issues. 
  • Monitors case planning and management activities - setting expectations, helping establish program outcomes and ensuring that quality/legal standards are observed and that all court mandated, and other jurisdiction orders are carried out.
  • Develop and maintain strong relationships with ACS/DCP to accept referrals for PPRS 
  • Assess referrals for program eligibility 
  • Initiates contact with ACS Case Worker/Manager to verify referral information received from ACS PPRS Liaisons
  • Complete Referral forms and assign case to LESFU Case Planner
  • Ensure or create LESFU CP role in CNNX
  • Ensures that casework contact is initiated within 48 hours of referral receipt.
  • Ensures that timely receipt of case acceptance and retrieval of required (e.g., birth certificates, DSS 2921) documents.
  • Works closely with QA Specialist to monitor and track case assignment to ensure accuracy and timeliness (intake – disposition).
  • Monitors the weekly census/caseload to ensure accuracy and vacancy.
  • Attend Quarterly PPRS Meetings and other ACS or network meetings as requested
  • Ensures that timely receipt of case acceptance and retrieval of required (e.g., birth certificates, DSS 2921) documents.
  • Monitors the Case Assignment Tracking to ensure accuracy and timeliness.
  • Monitors the census/caseload to ensure accuracy.
  • Ensures that Team Supervisors conduct weekly supervision with Case Planners.
  • Monitors monthly CP supervision forms and reviews to ensure client safety, staff development, performance, and compliance.
  • Conducts monthly supervision with Teams Supervisors to ensure professional development, support, and direction.
Education and Experience:
  • Minimum of bachelor’s degree is required.
  • Five (5) years of experience in child welfare required with significant experience in administration/management.
  • Minimum 2 year of experience working in a social setting.
  • BS/BSW, MSW or related degree preferred in Psychology, Human Services and or Social Work.
  • Relevant knowledge of ACS Foster Care Regulations.
  • Relevant knowledge and experience with mental health, substance abuse and domestic violence a plus. 
  • Relevant knowledge of Child Welfare plus. 
  • Knowledge of general goals and objectives of public programs and services. 
  • Knowledge of general community needs and applicable public resources.
Skills and Abilities:
  • Must have a commitment to work from a strength-based perspective.
  • Must be a team player and can work independently and promote a positive and enthusiastic work environment.
  • Possess excellent organizational, verbal, written and communication skills.
  • Possess an ability to use MS Word, spreadsheets, and familiarity with PROMIS and CONNECTIONS is a plus, but not required.
  • Ability to interact, and work with culturally diverse individuals.
  • Ability to establish professional boundaries and engage in professional behaviors that emulate a high level of ethics and objective/non-judgmental approaches.
  • Candidate must possess excellent casework skills.
Compensation and Benefits:
  • Health insurance (medical, dental, vision and life insurance).
  • 403b Plan.
  • Salary commensurate experience.
Please submit your resume via the ‘Apply now’ button!
We are an Equal Opportunity Employer!