ADP

Service Technician

We are currently seeking a Service Technician to join our team in Miami, FL.

Who We Are:

We are one of the worldwide leading manufacturers of Commercial Food Service & Laundry Equipment. It’s an international business group working to provide equipment solutions for the restaurant, catering, laundry, and refrigeration applications industries.

What You’ll Do:

• Provide technical support and troubleshooting over the phone to assist technicians with fixing our products on the field in a more efficient way.
• Traveling for visiting installations, major issues and distributors, on-site repairs.
• Update and improve service documentation and manuals for training and better technical support purposes.
• Keep active communication with technicians regarding updates and modifications on the products.
• Warranty service and parts claims. Update reports and indicators.
• Provide technical training to distributors and technicians.

Our Ideal Candidate:

Required Skills and Abilities

• Extensive knowledge and understanding of the manufactured products (Food Service & Commercial Laundry Equipment)
• Ability to travel up to 30%
• Bilingual REQUIRED (English as primary, Spanish as secondary language).
• Knowledge of computers and Microsoft Office applications.
• 2+ years previous experience in a technical service position; preferably related to Food Service & Commercial Laundry Equipment.
• Experience with HVAC / appliance repair
• Experience in commercial food service
• Tech experience on the cold side & hot side.

ELIGIBILITY REQUIREMENTS

• Excellent communication, customer service and presentation skills; written and verbal
• Above average customer service and analytical skills for troubleshooting, technical support, and training; both written and verbal

What We Offer:

• No on-call jobs during the weekend
• Paid Cell, laptop and travel expenses
• Medical/Dental and Vision Insurance
• Supplemental insurance, Life and LTD covered, 401K plan, Bonus Program
• Advancement opportunities: We promote from within!