Basic Information

Job Category: Other

Location: Sunny Isles Beach, Florida, United States

Date published: 21-Feb-2022

Job type: Full Time

Description and Requirements

About the role

Training & Development Director

 

An ADP Client, Acqualina Resort and Residences on the Beach is actively seeking for a Training & Development Director to join the team at 17875 Collins Avenue, Sunny Isles Beach, FL 33160

 

Position Details:

  • Reports to – VP, People and Culture
  • Supervises – Will be actively involved in all department sand will assist in advising on standards and proper protocol throughout the resort.
  • Work Environment – Human Resources Offices and all areas and departments of the resort.

Job involves working:

  • Under variable temperature conditions (or extreme heat or cold).
  • Under variable noise levels.
  • Outdoors/indoors.
  • Around fumes and/or odor hazards.
  • Around dust and/or mite hazards.
  • Around chemicals.

Key Relationships:

  • Internal – Ownership, Executive Committee Members, all resort team members, Mansions team members, all resort guests and resident.
  • External – Resort guests/visitors, Resident guest/visitors, civic organizations, media, job applicants, trade associations, other hotels, vendors, partner groups.

About the Role:

Responsible for the leadership and management of all training and development programs. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. Ensures all team members are aware of their job duties, standards and well trained to exceed customer satisfaction. Works closely with Director of Human Resources, Executive Committee and ADP on all employee training and development opportunities. Maintains high visibility and leads by example.

 

Responsibilities:

  • Ensure Acqualina brand standards are adhered to by department managers and team members.
  • Oversee all aspects of Forbes and other credible organization training programs as well as motivation sessions.
  • Conduct New Hire Orientation that includes day two of Forbes Standards training monthly.
  • Review guest comment cards; coordinates recognition rewards for outstanding performance; identify areas of improvement, devise action plans and report result monthly.
  • Participate in Department Pre-shift Meetings; ACQ Champions Meetings, GAC Meetings, All Department All Staff Meetings and other Committee Meetings as needed.
  • Actively contribute to brand culture.
  • Maintain complete knowledge of operational procedures and policies. Anticipate guests’ and staff’s needs, respond promptly, and acknowledge all guests and staff, however busy and whatever time of day.
  • Always maintain positive guest and staff relations.
  • Inspect grooming and attire of all staff; rectify any deficiencies with employee on the spot and report to management. When necessary have employee removed from floor until standards are adhered to.
  • Monitor Department Head and Managers staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel, report issues to Executive Committee. Ensure all 90 day and annual reviews are completed timely – no more than a 30 day grace period.
  • Tour each department daily; look for safety hazards and check staff adherence to hotel policies and procedures.
  • Monitor the staffs' interaction with guests and employees; resolve discrepancies with respective personnel.
  • Assist departmental staff with their job functions to ensure optimum service to guests/ employees (and as directed by CEO and General Manager
  • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
  • Prepare Master Hotel training schedule and add value to Employee Recognition Programs. Develop and coordinate employee incentive and recognition programs.
  • Ensures all department SOPs are reviewed annually and updated accordingly. Audits SOPs with department managers to ensure Forbes and Leading standards are incorporated into procedures.
  • Audit job descriptions to ensure each employee has signed off on their duties. Management hires require a 30, 60, and 90 goal outlines as well as an on boarding training schedule. Ensure that all line staff employees have training manual for position and have signed off on their respective training before having to perform duty on own. In addition, all employees must sign a 90-day probation period form.
  • Review Acqualina standards and pre-shift meeting schedules with department managers. Also review status of role play.
  • Identify and coordinate outside training sources which address the hotel's training needs.
  • Conduct monitor and critique in-house training programs/sessions.
  • Conduct Risk and Safety training monthly, with ADP representative assistance.
  • Create a career development program.
  • Maintain confidentiality and security of employee and hotel records as well as all business strategies and decisions made by executive committee.
  • Attend designated meetings.
  • Prepare and send all designated corporate reports.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Follow up on assignments and special projects given by the Executive Committee. Accept additional responsibilities as needed.
  • Ensure all training instructions are up to date and that all team members receive through training.
  • Ensure all team members are aware of their job duties and have been properly trained to perform their job tasks. (meet with department manager as well as team member to obtain written acknowledgement)
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.   
  • Arrange meeting room requirements when training a large group of individuals.
  • Assess training needs in each department.
  • Oversee and review quality of department Operational Skills Training.
  • Conduct all manager core competency training.
  • Conduct monthly training meetings with designated trainers from each department.
  • Maintain employee cafeteria with updated reading and training material. 
  • Maintain employee training records on ADP HR Profile.
  • Establish procedures for maintaining high levels of service quality, standards, and safety.
  • Prepare and control training budget.
  • Recruiting and interviewing line staff.
  • Will Assist in the administration of the Predicative Index Survey for pre-employment
  • Assist in job searches via LinkedIn and various hard to fill roles
  • Accept additional duties as needed and directed.

Education/Experience:

Our Ideal Candidate

  • College degree.
  • 2-3 years training experience, preferably in the luxury hotel industry.
  • Fluency in English. Strong verbal, written, and non-verbal communication.
  • Proficiency in computer applications.
  • Experience in managing a culturally diverse workforce.
  • Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • Demonstrate leadership and management skills
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • follow directions thoroughly.
  • understand guest’s and residents service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest and resident information and pertinent resort data.

Desirable Qualifications:

  • Fluency in a foreign language, preferably Spanish.
  • Previous guest relations training.
  • Previous experience in hospitality industry, preferably an ultra-luxury hotel.
  • Familiarity with preparing statistical reports.
  • Knowledge of Forbes 5 Star Standards.
  • Knowledge of Leading Hotels of the World LQA Standards.
  • Knowledge of AAA 5 Diamond Standards.

What we Offer:

Compensation/Benefits

  • Compensative pay, commensurate with experience
  • Medical with HSA, Dental, Vision, Life
  • PTO, Holiday Pay

  


Keywords

Training and Development Director