Basic Information

Job Category: Customer Service

Location: Tampa, Florida, United States

Date published: 14-Jul-2022

Job type: Full Time

Description and Requirements

About the role

Customer Service Specialist

Green Light LED is currently seeking an experienced Customer Service Specialist to join our team in Tampa, Florida (33634).

Job Summary:
The Order Processor/Customer Service Order Specialist is responsible for providing the clients with an outstanding telephone or in-person experience. It requires the right combination of phone skills, multitasking and respect to the client. Often the first point of contact for the clients, this position plays a vital role determining the client’s satisfaction. This position encompasses clerical support to sales and marketing teams as well as working with shipping, production, and warranty teams.

Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned by management.
  • Responsible for answering multiple phone lines, routing calls to appropriate department, taking customer orders and delivering high-quality customer support and service.
  • Greet visitors and clients as they walk into the office
  • Field customer inquiries to appropriate department.
  • Processing outgoing shipments and mail
  • Assist customers in the absence of Sales Rep
  • Checking Orders
  • Tracking Back Orders and Special Orders
  • Keep calendars and assist with office supply orders
  • Create various forms for effective correspondence, and perform data entry and general administrative tasks, such as scanning and filing of documents
  • May serve refreshments at meetings. Provide support to all departments as needed throughout the office and help ensure smooth operation of the office.
  • Responsible for functions associated with daily office operations, including maintaining office files, maintain daily back up.
  • Maintains safe and clean reception area, conference room and other common areas
  • Contributes to team effort by accomplishing related results as needed
Education and Experience:
  • Minimum 3 years of work experience in customer service or accounting is preferred.
  • High school or GED.
  • Accounting and accounts receivables experience is a plus.
  • Experience working with a high-volume of incoming calls.
  • Minimum 1 or more years working experience in a high call volume office.
Skills and Abilities:
  • Telephone and customer service skills.
  • Strong Verbal and Written Communication skills.
  • The ability to multitask in a technology-driven environment.
  • Microsoft Office and QuickBooks.
  • Ability to accurately operate at a fast pace.
  • Good Listening skills.
  • Professionalism and Customer Focus.
  • Strong ability to give attention to detail, perform multiple tasks together, and work effectively with other members in a team setting.
Compensation and Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Please submit your resume via the ‘Apply now’ button!
We are an Equal Opportunity Employer!