Basic Information

Job Category: Management

Location: Tysons Corner, VA, Virginia, United States

Date published: 08-Apr-2022

Job type: Full Time

Description and Requirements

About the role

Venchi is currently seeking a Store Manager to join our team in Tysons Corner, VA 22102.

Who We Are:

  • Venchi has grown to be a premium Italian chocolate and gelato brand with over 150 boutiques worldwide. We have an ambitious plan to continue this growth story and invite you to join us on our journey in the USA!
  • We feature fresh, daily made gelato, lavish and natural chocolates, skillfully crafted coffees, and many other treats. Our attention to detail, and personal touch is what makes our chocolate so important.

About the Role:

  • As the Store Manager your role will be creating a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our boutiques. We pride ourselves in sourcing only the best ingredients, producing authentic recipes and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.
  • The Store Manager will be accountable and responsible for the success of the store, leading a team to achieve their potential, while running a profitable business and being a role model. The Store Manager needs to be a strong leader with good personality, detailed, organized, and motivated to drive the brand. This is a very hands-on role.

What You’ll Do:

  • Ensure the service our customers receive is engaging and develops loyalty.
  • Make sure all the team brings alive Venchi’s Values sharing our story and purpose with the customers: Tradition, Happiness and Balance.
  • Constantly review customer service levels and product quality & presentation; MBWA (managing by walking around).
  • Overview any customer issues in the shop and be able to resolve them. Review customer comments and act on them.
  • Coach the team to see the store through customers eyes; values walk.
  • Seek feedback from customers, line managers and peers, around the level of service, shop presentation and product and act of it.
  • Be able to overview all the business operation, being hands free to deal and handle with any issue and/or bottleneck.
  • Hire and train according to the business needs.
  • Have planned and well-structured follow ups and coaching sessions with all team members.
  • Make sure all the team’s knowledge and practices are always up to date.
  • Help team members building their own development plan.
  • Reward and recognize the team when they do an excellent job.
  • Act on HR issues before they escalate.
  • Lead by example and be “hands on”.
  • Coach the team and give them feedback on the spot.
  • Take ownership of the P&L reaching the K.P.I.s
  • Reach productivity targets, managing and effectively planning the schedule while driving sales.
  • Take ownership of stock control through accurate ordering, following up on ordering & receiving procedures, stock counts and minimizing waste in the shop.
  • Create a business plan to maximize every opportunity.
  • Keep track of competitors’ initiatives, trading performances, opening hours and develop a plan to counter their impact.
  • Be “the gatekeeper” of knowledge, safety, policies, and standards.
  • Benchmark regularly against similar and high performing stores to identify opportunities.
  • Build a network with other Store Managers.
  • Ensure standards and procedures are met through a successful Store Operational Audit.
  • Keep all equipment well maintained and report any issues.

Our Ideal Candidate:

Education and Experience

  • Minimum of 1-2 years’ prior experience working in the food industry or fast-paced retail sales environment
  • Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as needed.

Required Skills and Abilities

  • Strong organizational skills with constant attention to detail
  • Comfortable working evenings and weekends, that’s when we are at our busiest
  • Problem solving mindset combined with ability to manage both independent and teamwork
  • International mindset with experience working for international companies
  • Positive attitude…and of course a chocolate and gelato lover!

What We Offer:

  • Competitive pay; commensurate with experience - $60-75k Salary
  • Benefits package is available